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My Kindle and Fire unable to connect to server. 3

Customer Question
My Kindle and Fire...

My Kindle and Fire unable to connect to server

Technician's Assistant: How long has this been going on with your Kindle? What have you tried so far?

3 days...Kept trying to no avail...called U-verse told me to get # on computer but that's not the problem Computer is OK...it's the Kindle and Fire

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Don't think so

Submitted: 7 months ago.Category: Android Devices
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Answered in 7 minutes by:
11/24/2017
Android Device Expert: Richard, Android Specialist replied 7 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,275
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you

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Android Device Expert: Harry, IT replied 7 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,619
Experience: IT at Justanswer
Verified

Hello:

Did you perform the reset by Richard?

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