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I pushed something in settings and each time I touch the…

Customer Question
I pushed something in...

I pushed something in settings and each time I touch the screen, the voice identifies the button. I don't know how to disable it. I was looking and found how to add a password ***** the internet but need to remove the tuor

Technician's Assistant: What's the make/model of your device? How old is it?

Kindel Fire

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The tutor will not allow to go farther the voice just keeps saying back button, back button or any other button I touch

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, I just need to remove this so I can use my reader again - thank you

Submitted: 9 months ago.Category: Android Devices
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Answered in 19 minutes by:
11/22/2017
Android Device Expert: Ashik, Android Tech replied 9 months ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,444
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

The Voice Guide or Screen Reader feature of your Kindle is turned on. When it is turned on, you have to double tap instead of single tap to select the item or open Apps. To move or slide, use two fingers. Follow the steps below to turn off the Voice Guide feature.

Method 1 (for old Kindles):

Go to Settings (Double tap and hold the top bar on the screen, and then pull the bar downward to view the Settings menu)

Select (double tap) “More”.

Select (double tap) the “Accessibility” option to open the Accessibility menu.

Slide (double tap and slide) the “Text-to-Speech” toggle to the Off position.

Slide (double tap and slide) the “Voice Guide” toggle to the Off position.

Method 2 (for new Kindles):

In some screen, swipe down from the top with two fingers. Double tap Settings. This will bring Settings.

In Settings, you will see several options. Now scroll up with two fingers at same time and you will see Accessibility option.

Tap on it and double tap on it to open.

Tap on Vision Settings and double tap on Vision Settings to open it.

Now you will see Screen Reader at top. Turn it off by tapping two times on OFF button. When it is off, go back to home screen.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

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