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My Samsung S6 Android phone is full of ads. I get through…

Customer Question
My Samsung S6 Android...

My Samsung S6 Android phone is full of ads. I get through anything without tons of ads popping up. How can I get rid of them?

Technician's Assistant: How old is the phone?

I think it is just a little over a year old. I believe I got it about a year ago October

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I haven't tried any trouble shooting. I don't know where to begin. It has really been bad for about the past month

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Not that I can think of. It's just that when I turn on my phone I have to keep sliding my finger across to turn it on and an ad pops up and I have to slide it over and over again.

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 minutes by:
11/22/2017
Android Device Expert: Josh, Technician replied 7 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,942
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 7 months ago

Which program/app are you in when you see these ads?

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Customer reply replied 7 months ago
I'm just swiping to unlock
Android Device Expert: Josh, Technician replied 7 months ago

The ads appear when you swipe to unlock?

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Android Device Expert: Josh, Technician replied 7 months ago

Hold down the power button for 20 seconds without releasing and the phone will restart.

Do you have the issue after the forced restart?

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Customer reply replied 7 months ago
I dont want to keep adding to the bill. So far i have received nothing for my buck
Customer reply replied 7 months ago
Forget it, i will take my phone to the phone store. Please do not put anything on my credit card
Android Device Expert: Josh, Technician replied 7 months ago

Hold down the power button for 20 seconds without releasing and the phone will restart.

Do you have the issue after the forced restart?

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Customer reply replied 7 months ago
Well that didn't work. it did not restart.
Android Device Expert: Josh, Technician replied 7 months ago

Did you hold it down for 20 seconds without releasing? Try holding it for a full 30 seconds then

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