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I was texting my husband and my phone shut down and said…

Customer Question
Please help, I was...

Please help, I was texting my husband and my phone shut down and said android reboot, I can't get it to do much. But it to system update then it said no command now says error

Technician's Assistant: How old is the phone?

Almost 2 years It's a galaxy edge 7

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just happened No trouble shooting Husband out of town and I now have no way of calling someone to helpntroubleshoot Help trouble shoot

Submitted: 8 months ago.Category: Android Devices
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Customer reply replied 8 months ago
Hello
Customer reply replied 8 months ago
Someone told me I'd be helped right away
Answered in 2 hours by:
11/21/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,232
Experience: Android Systems Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Phone. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone.

Let me know the results please

Thank you

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Android Device Expert: Richard, Android Specialist replied 8 months ago

Richard

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