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My Galaxy Tab A will not update the firmware. I get a

Customer Question
My Galaxy Tab A...

My Galaxy Tab A will not update the firmware. I get a message stating this problem will be report to Samsung. How do I correct this problem?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Sm-T580 Android version 6.0.1

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3-6 months

Submitted: 7 months ago.Category: Android Devices
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Answered in 2 hours by:
11/21/2017
Android Device Expert: Ronald Brock,
 replied 7 months ago
Ronald Brock
Category: Android Devices
Satisfied Customers: 138
Experience: Contractor for Time Warner Cable at The Fenix Group
Verified
Hello my name is ***** ***** I'll be assisting g you with your question today. If you are having issues with updating your firmware and you are getting an error message, your best option would be to back up any files that you have on the device that you would want to keep and perform a factory reset of the device. Once that is complete, then try the firmware upgrade again before reloading any apps or files back onto the device.
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Android Device Expert: Ronald Brock,
 replied 7 months ago

Are you still in need of assistance? If you have no further questions, could you please take a few minutes and give me a positive rating (3-5 stars) as that is how we are compendated for our time here on Just Answers! Thanks!

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Category: Android Devices
Satisfied Customers: 138
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Experience: Contractor for Time Warner Cable at The Fenix Group

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