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My phone powered by ZTE android. My phone suddenly shut down

Customer Question
Hi My name Long Luong JA...
Hi My name Long Luong
JA: What's the make/model of your device? How old is it?
Customer: My phone powered by ZTE android
JA: How long has this been going on? What troubleshooting have you tried?
Customer: my phone suddenly shut down and when I reset
JA: Anything else you want the Android Expert to know before I connect you?
Customer: on ly on my screen appears ZTE powered by android
Submitted: 27 days ago.Category: Android Devices
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Customer reply replied 27 days ago
my phone stock with these word:ZTE ..powered by android....how can I read the in formation
Customer reply replied 27 days ago
I only know my number(###) ###-####
Answered in 11 hours by:
11/21/2017
Android Device Expert: Richard, Android Specialist replied 27 days ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 40,348
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, the phone is not starting up correct? It gets stuck on the ZTE powered by android page?

Please let me know

Thank you

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