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Not much.After charging all night I have 100% battery.After…

Customer Question
Not much.After charging all...

Not much.After charging all night I have 100% battery.After turning on battery drops 5% within one minute?????????why

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

This phone is only seven months old.#ZTEAvid 828-blue.No problem till now

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

One week.I removed battery and re-inserted,Then fully charged again.Same problem again.Battery will not retain charge.As soon as I turn on it dramaticly dis-charges

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I either need a new battery or phone!!!!!!!!!!!!!!!!!!!!!

Submitted: 7 months ago.Category: Android Devices
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Answered in 5 hours by:
11/20/2017
Android Device Expert: Russell H., Service Tech replied 7 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,753
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
That is a sign of a defective battery in the phone.

Being that the phone is only 7 months old, then (if the battery came with it, and was not sold separately) your phone's failure, whatever it is, would be covered by the maker's warranty.

If not covered by ZTE's warranty, the battery should be easy enough to replace - if that is the problem (and most likely it is.)

For warranty inquiries to ZTE, go to this page:

https://www.zteusa.com/contact-us/

and choose one of the several ways to contact ZTE about this matter.

If the battery was sold separately or you put the battery in yourself, let me know, and I will advise you further.

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