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Having problems accessing apps store. Keeps giving account…

Customer Question
Having problems accessing apps...

Having problems accessing apps store. Keeps giving account authentication error msg.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Kindle Fire HD 8.9

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This is the second tablet I am having the same issue with, I ended up sending the other back thinking it was the tablet, But I have only had this new tablet a week and now its doing the same thing as the one I sent back. Starting to believe it is not the tablet, but something else.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

For some reason tablet not giving me option of upgrading software...not sure i have current.

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 hours by:
11/20/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,941
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 8 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Android Device Expert: Josh, Technician replied 7 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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Customer reply replied 7 months ago
Thank you for your assistance Josh, however I contacted Amazon and they resolved my issue. Just an FYI, please express my anger in seeing that I was charged twice for using your services ($5 + a $23 fee for your response). The $5 was suppose to be the only fee, not an additional charge for your answer. I will NOT be referring your service to anyone.
Android Device Expert: Josh, Technician replied 7 months ago

I apologize -- I am a technician and I do not handle any type of payment information. I will forward your anger and response to our customer service team. In the meantime, if you can rate our session together as 5 stars so that I am credited with helping you at the top of this page.

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