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Several aps on my Moto Z have stopped working. The phone…

Several aps on my...

Several aps on my Moto Z have stopped working. The phone constantly restarts when one of the aps is tried to open.

Technician's Assistant: How old is the phone?

About 2 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started this week. It, also, won't let me do a system update. I have not tried anything.

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Answered in 19 hours by:
11/20/2017
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,275
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When it restarts, does it instantly turn off?

Or it tells you it is shutting down?

Please let me know

Thank you

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Customer reply replied 8 months ago
It instantly turns off. Also need to use security design to open the phone after restart.

Thanks, ***** ***** it is shorting out, else it would just shut down normally which means the mainboard has faulted

I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,275
Experience: Android Systems Specialist
Verified
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