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I just bought a Samsung Tablet & am trying to install Robo…

Customer Question
I just bought a...

I just bought a Samsung Tablet & am trying to install Robo Form but it won't accept my password.

Technician's Assistant: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?

Galaxy Tab A Samsung Knox??

Technician's Assistant: Have you installed any updates recently?

Yes, I just bought it today

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The first thing it did was check for upates

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 day by:
11/20/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,232
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is this a new Robo form account you are trying to set up? Or you are using an existing account?

Please let me know

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Customer reply replied 8 months ago
Existing
Android Device Expert: Richard, Android Specialist replied 8 months ago

Thanks

Do you still have a computer that uses your current account?

Please let me know

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Android Device Expert: Richard, Android Specialist replied 8 months ago

Thanks

On that computer, select the RoboForm icon >>Options >> Security. Select "Change Master Password" button, click Next when asked to enter the password ***** then check "I do not remember a password ***** this data" checkbox when you are asked to enter the password ***** open a RoboForm file you do not know the password ***** (check "Do not ask next time" if you do not remember anything), click Next and follow the instructions to set a new Master Password.

Then once set, use the password ***** the tablet

Let me know how you go

Thank you

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