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Our Kindle is not working properly on our iPads. I have been…

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our Kindle is not working...

our Kindle is not working properly on our iPads. I have been waiting to get on the phone with you folks for a couple of months and was supposed to have a supervisor get in touch with me by phone. He was never available. My name is Donald *

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 day by:
11/20/2017
Android Device Expert: Russell H., Computer Systems Expert replied 7 months ago
Russell H.
Russell H., Computer Systems Expert
Category: Android Devices
Satisfied Customers: 12,749
Experience: 13+ years experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
(This is JustAnswer, not Amazon, in case you were not aware already.)

Now, I'd like to help. May I suggest first of all, that you simply remove the Kindle app from your iPad, then restart the iPad to clear its memory...

...then re-download the Kindle Reader app, from the site here:

https://itunes.apple.com/us/app/amazon-kindle/id302584613?mt=8

then when that is done,

1. Make sure the iPad is connected to a live internet connection - this is very important at this point, that it be 'live' and connected to the internet. Then,

2. Open the Kindle Reader app...

3. and Register the Kindle Reader app, to your currently existing Amazon.com account.

(If you say, 'I want to create....' or 'I have no existing....' those are wrong choices.)

I hope that this advice helps - please note, that if step 3. Registering is not possible for reasons of password ***** rejected, you will be best advised to contact Amazon.com and check that you have

A. an Amazon.com account with them, by name (whatever yours is), and

B. that a password ***** is new can be set for that account for you,

simply that. Amazon.com Customer Service is at this number:

1(###) ###-####/p>

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