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Can't sent a text message to a certain person. Message when…

Customer Question
Can't sent a text...

Can't sent a text message to a certain person. Message when trying to send says "unfortunately, the Android media has stopped. Can't update apps. Message not sent"

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

ZTE Z797C

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About a week. We called our service provider (tracphone). They were not able to help.

Submitted: 8 months ago.Category: Android Devices
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Answered in 4 hours by:
11/18/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,939
Experience: Android technician
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
Hi Josh--The problem seems to be resolved, although we are not sure we understand how. We were able today to send her texts today. It might be that the problem was on her end.We don't know.
How do we resolve an Android problem with our phone? We can't reach ZTE customer service.Thanks,Al
Android Device Expert: Josh, Technician replied 8 months ago

I am glad to hear the issue is resolved!

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Customer reply replied 7 months ago
See above answer. I told Josh that the problem was resolved.
what else is required?
Android Device Expert: Josh, Technician replied 7 months ago

Nothing else is required -- Thank you.

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