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I wish to contact my Lenovo tablet. Authentication keeps…

Customer Question
I wish to contact...

I wish to contact my Lenovo tablet. Authentication keeps failing on the tablet.

Technician's Assistant: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?

TAB2 A10-30. What do you mean by operating system? Back story. Tablet screen froze so took to local techy who went back to the factory settings, but he couldn't get us authenticated. I have tried here at home, but still no luck.

Technician's Assistant: Have you installed any updates recently?

On my iMac or the tablet? No on tablet but yes for computer. From Mac Leopard to Mac El Capitan

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Anything else they need to know?

Submitted: 8 months ago.Category: Android Devices
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Answered in 9 hours by:
11/18/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,953
Experience: Android technician
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Answers by Eric
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Category: Android Devices
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