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The samsung j1 ace has been reset and cannot get back in to…

Customer Question
The samsung j1 ace...

The samsung j1 ace has been reset and cannot get back in to it

Technician's Assistant: When did you purchase your Samsung? What troubleshooting have you tried?

Had problems phone kept syncing and could not getting into gmails technian reset phone

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want phone back to normal so I can use it thanks

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 hours by:
11/17/2017
Android Device Expert: Karthik, Hardware Engineer replied 8 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Android Device Expert: Karthik, Hardware Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me how the Samsung phone is connected to the network, is it through the mobile data or wifi? the reason why I am asking is some time syncing will happen if you connect the phone through mobile data.

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