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I own a tmobile lg-tp260 andriod phone thats in my girl

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name. She mad at me...
I own a tmobile lg-tp260 andriod phone thats in my girl name. She mad at me and found out my 4 digit screen pin and replaced it with a password ***** How can i remove the password ***** off the phone without losing my data? she'll not give me the code. I'm so upset. how to
Submitted: 8 months ago.Category: Android Devices
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Answered in 2 hours by:
11/17/2017
Android Device Expert: Karthik, Hardware Engineer replied 8 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Karthik, Hardware Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Do you have any backup of your phone in Cloud or Computer? The reason why I am asking is we can go ahead and try doing reset on the phone for removing the passcode which will erase all the data and including the password. If you have a backup, we can restore the data and contact back to your phone.

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Customer reply replied 8 months ago
dont have back up, dont know gmail account or password, dont have no other ways. i can do a hard reset but not because i dont want to erase my data.just want you show me how without any info beside what i gave you
Android Device Expert: Karthik, Hardware Engineer replied 8 months ago

In this case either we have to do reset or I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution.

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Customer reply replied 8 months ago
well allow another expert to take over please, i need results. thanks
Android Device Expert: Karthik, Hardware Engineer replied 8 months ago

Sure, Thank you for your patience.

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Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,938
Experience: Android technician
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Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 8 months ago
I still need Assistance.
I own a tmobile lg-tp260 andriod phone thats in my girl name. She mad at me and found out my 4 digit screen pin and replaced it with a password ***** How can i remove the password ***** off the phone without losing my data? she'll not give me the code. I'm so upset.
dont have back up, dont know gmail account or password, dont have Anything. i cant do a hard reset because i dont want to erase my data.
Customer reply replied 8 months ago
Why does it takes so long to get a response on this?
Android Device Expert: Josh, Technician replied 8 months ago

Unfortunately, the only way around the lock is to perform a factory reset.

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Customer reply replied 8 months ago
I know how to do a factory reset myself but don't want to lose my data, that's why I asked you guys for help. That's what I paid for. If can't get it done, please refund my money back on my credit card.
Android Device Expert: Josh, Technician replied 8 months ago

No, we cannot bypass a security feature.

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Customer reply replied 8 months ago
I'm requesting a refund Sir. Thanks
Android Device Expert: Josh, Technician replied 8 months ago

You're welcome!

Best of luck with your phone issue.

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