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The little back arrow on the bottom of my phone does not…

Customer Question
The little back arrow...

The little back arrow on the bottom of my phone does not bring it back to the front page. I have to turn the phone off to go back to home page.

Technician's Assistant: How old is the phone?

Pretty old at least five years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

IT started last night. I don't know what to try

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No just need to fix it, I cannot afford another phone before Christmas

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 minutes by:
11/17/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,959
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 8 months ago

What is the make/model of your phone?

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Customer reply replied 8 months ago
where do I find the model number
Customer reply replied 8 months ago
no I already sent five dollars just to talk to you.
Android Device Expert: Josh, Technician replied 8 months ago

The make/model will be on the phone itself.

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Customer reply replied 8 months ago
droidc
CE0168
Android Device Expert: Josh, Technician replied 8 months ago
  1. Ensure the device is powered off.
    If the device doesn't respond to input, press and hold the Volume Up/Down button then press and hold the Power button. When the device screen goes blank, release the Power button while continuing to hold the Volume Up/Down button then proceed with step 3.
  2. Press and hold the Volume Up/Down buttons then press the Power button.
    When presented with the Boot Mode Selection Menu, release all buttons.
  3. Press the Volume Down button to tap Recovery then press the Volume Up button.
  4. From the DROID triage screen:
    1. Press and hold the Volume Down button.
    2. Press and release the Volume Up button.
    3. Release the Volume Down button.
  5. Select wipe data or Factory Reset.
    Utilize the volume keys to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Data wipe may take several moments.
  7. Select reboot system now.
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Customer reply replied 8 months ago
IT DOES NOT WORK. I CANNOT GET THE BOOT MODE SELECTION TO COME UP
Android Device Expert: Josh, Technician replied 8 months ago

Did you turn off the phone first?

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Customer reply replied 8 months ago
then I turned it back on holding the volume button but it did not work
Android Device Expert: Josh, Technician replied 8 months ago

There are more steps than turning it back on while holding the volume button.

Please follow the steps carefully.

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Customer reply replied 8 months ago
ok I did get it to come up one and got it to factory, then lost it and now it says safe mode on the bottom off the screen
I turned off the safe mode
Android Device Expert: Josh, Technician replied 8 months ago
Please follow the steps again
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Customer reply replied 8 months ago
ok forget it, I will bring it into Verizon. Sorry for your time
Android Device Expert: Josh, Technician replied 8 months ago

Okay, thank you.

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