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I hard reset my phone but when i go to log in for

Customer Question
I hard reset my...

I hard reset my phone but when i go to log in for verification with my google account it just returns right back to the verification log in screen keeps telling me to sign in with a previous google account on the phone and i am

Technician's Assistant: How old is the phone?

Idk its a zte majesty

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today i reset it cuz itwas being slow i tried my recovery email n and changed my google password ***** logs onto it on the computer but wont go thru on my phone

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No i dont think so

Submitted: 8 months ago.Category: Android Devices
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Answered in 10 minutes by:
11/15/2017
Android Device Expert: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

May I know how did you reset your phone?

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Customer reply replied 8 months ago
hard reset
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Like pressing the volume up and power button?

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

And I believe the option you chose was to wipedata/ factory reset

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Customer reply replied 8 months ago
yea and then reboot
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Let me check and will let you know.

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Customer reply replied 8 months ago
ok
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Thank you for your patience.

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Customer reply replied 8 months ago
yep
Android Device Expert: Suhasini Velu,
 replied 8 months ago

You can try to do the same one more time.

And let me know.

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Customer reply replied 8 months ago
just doing the same thing
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Please let me know what is the IP address.

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Customer reply replied 8 months ago
on what where do i find that
Android Device Expert: Suhasini Velu,
 replied 8 months ago

I am sorry for that, Ignore the previous message. That was missent

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Customer reply replied 8 months ago
oh ok so what should i do
Android Device Expert: Suhasini Velu,
 replied 8 months ago

That should've wiped your data entirely though, let me opt out and let other experts handle from here.

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Customer reply replied 8 months ago
is anyone else gonna help me
Android Device Expert: Joel Kalman, Electrical Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 8 months ago

There is only one item of personalization that cannot be removed from an Android device by a factory reset, and that is the gmail address that was originally used to register it. That information will be associated with the device forever on the Google registration servers. The gmail password ***** be changed on the email servers, but it takes anywhere from one day to one week for the change to appear on the registration servers.

You can access your gmail account on the web by going to www.google.com and selecting the gmail link in the top right corner or the home page, or you can go directly to www.gmail.com. When you get to the login page, you can use the Forgot Email or Forgot Password ***** to work out to recover your gmail address and/or reset your password. You will need to be able to supply identification information to validate your identity and alternate email address or mobile device number to receive the password ***** information.

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Customer reply replied 8 months ago
i do
Android Device Expert: Joel Kalman, Electrical Engineer replied 8 months ago

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Customer reply replied 8 months ago
ive done all that already
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