Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices
This answer was rated:

My na is buka nasasa I BOUGHT THE AT BEST BUY ON 10/27/2017

my na is peter buka...
my na is peter buka nasasa I BOUGHT THE AT BEST BUY ON 10/27/2017 WHEN I CAME HOME I STARTED TO USE THE PHONE BUT THE PIN CODE OR PASSWORD ***** USED TO LOCK THE PHONE AND UNLOCK IT I FORGOT I WENT TO BEST BUY TO REST IT THEY DIDN'T RESET what can i do i want to use the phone plz
JA: How old is the phone?
Customer: the phone is new since i buy it 2 weeks now the name is ***** ***** 7
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 weeks now the seller in best buy shop they tried to reset they didn't succed i want to a place they call it refurbkings they didn't succed
JA: Anything else you want the Android Expert to know before I connect you?
Customer: yes the name i put in the phone is kanza kimbeni and the email.was***@******.*** if they will need the information i put in the phone
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 2 hours by:
11/13/2017
William Dishman
Category: Android Devices
Satisfied Customers: 46
Experience: Store manager at Ensignal
Verified

Hello, my name is***** am happy to take a look at your questions today, please allow me a few moments to overlook the details. Thank you!

Ask Your Own Android Devices Question

So what we will have to perform is called a "Factory Reset". This is going to start the phone from brand new in order to get past the lock screen.

Ask Your Own Android Devices Question

Hello, I am just checking up today with to see if you are still needing additional help. Please let me know, thank you!

William Dishman
Category: Android Devices
Satisfied Customers: 46
Experience: Store manager at Ensignal
Verified
William Dishman and 87 other Android Devices Specialists are ready to help you
Ask your own question now
Ask William Dishman Your Own Question
William Dishman
William Dishman
William Dishman
Category: Android Devices
Satisfied Customers: 46
46 Satisfied Customers
Experience: Store manager at Ensignal

William Dishman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,185 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

714 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
My HTC one M9 Verizon phone purchased in Australia, will not
My HTC one M9 Verizon phone purchased in Australia, will not connect to data roaming or Wifi AFTER FACTORY SETTING RESTORE … read more
Harry
Harry
131 satisfied customers
Kindle wont recharge. Home screen on all the time, grey
Kindle wont recharge. Home screen on all the time, grey tones. Charged kindle over night. All that happens is the home screen becomes back lit.… read more
Randy Boman
Randy Boman
Technician
714 satisfied customers
I have a Kindle fire that wlil no longer recognize wi-fi
I have a Kindle fire that wlil no longer recognize wi-fi sights … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
44 satisfied customers
Just got my fire but can't remember amazon password to
Just got my fire but can't remember amazon password ***** register! Tried everything but failed. … read more
Harry
Harry
131 satisfied customers
Had to wipe out all data and reboot wont log in to my
had to wipe out all data and reboot wont log in to my e-mail. From my welcome screen to my email account in google wont take any reset passwords … read more
Harry
Harry
131 satisfied customers
First I can't get it to charge. I plug it in and it isn't
first I can't get it to charge. I plug it in and it isn't chargeing Second I go on to the site to register and my password *****'t work. … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have a kindle fire 10 inch. I would like to sign on to my
i have a kindle fire 10 inch. I would like to sign on to my amazon account and I would like to delete books from the cloud. … read more
Harry
Harry
131 satisfied customers
I have a Android smartphone where the headphone icon will
Hi! I have a Android smartphone where the headphone icon will not disappear even though no headphones are plugged. Tried everything. Looking for the perfect solution. Please respond as soon as possibl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,247 satisfied customers
I bought a Axon ZTE off eBay. Powered phone on an it has a
I bought a Axon ZTE off eBay. Powered phone on an it has a password ***** on it from I guess previous owner. I tried holding volume up while pressing the power button. Thinking that I may try a hard r… read more
Harry
Harry
131 satisfied customers
I cannot text my contacts as the internet circle appears
I cannot text my contacts as the internet circle appears over the text envelope and will not allow me to text. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
My tablet is not letting me type or us my finger to add
my tablet is not letting me type or us my finger to add information … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
27 satisfied customers
My phone has a lot of static which interfers with talking to
My phone has a lot of static which interfers with talking to others. What can I do to correct this? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a new moto g5 plus that I am trying to connect to my
I have a new moto g5 plus that I am trying to connect to my slingbox 500. I d/lrd the android phone apt and am trying to connect. The phone is trying to optimize but goes no further. I also have a sam… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I'm having trouble registering a Table Fire 7. It was
I'm having trouble registering a Table Fire 7. It was purchased as a gift in the US and carried to Brasil. We have registered it, but when trying to download any App, am receiving a message : "We can … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I have a Samsung GalaxyS5. One foolish day, I decided to
I have a Samsung GalaxyS5.One foolish day, I decided to accept the Peel Remote app for my cell. The ability to use Peel Remote to control my TV disappeared in about a week (no idea why), but I'll be d… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My cell phone galaxy j5 just heated up and lost near a full
My cell phone galaxy j5 just heated up and lost near a full charge within an hour … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,112 satisfied customers
I cannot get rid of an incorrect password, as it involves a
I cannot get rid of an incorrect password, as it involves a typo. Look at my account,***@******.***. somehow there is an INCRRECT address floating around with a Zero in it, as "*****@******.*** Note t… read more
Harry
Harry
131 satisfied customers
I can't reset my username or password. I been having this
I been having this problem for about a week now I had to do a factory reset and now I can't get pass the gmail sign in … read more
Harry
Harry
131 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x