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I am now on my 3rd Motorola phone. This one is MotorolaG5. I…

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I am now on...

I am now on my 3rd Motorola phone. This one is MotorolaG5. I took possession of it on18th September 2017. it crackles a lot when i make a phone call from it. But the worst thing is I have not received any emails since 29th October. My address is***@******.*** tesco mobile shop from where I bought it do not seem to be able to fix it. The emails come ok into my computer and also my Samsung Tablet. help please.

Technician's Assistant: How old is the phone?

I got on 18 th of Septemebr this year. 2017.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

My last email that i got was on 29th October 2017. I took it to the Tesco Mobile Shop where i got it and the young man there spent ages and ages but could not solve the problem. I have had to get a new email address it seems to work BUT I would prefer to get back to my BT address. I have well over 200 contacts. I don't like the gmail address.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Just the matter of the crackling on the phone when i make calls. Never had that on my Motorola E 1st and 2nd generation phones.

Submitted: 8 months ago.Category: Android Devices
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Answered in 2 days by:
11/13/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me what you have already tried to do to resolve this?

Please let me know

Thank you

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