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When the screen is locked and the phone receives a call a…

Customer Question
When the screen is...

When the screen is locked and the phone receives a call a small phone appears on the screen w/radiating circles. We can't seem to get the technique for answering the call. What aren't we doing??

Technician's Assistant: How old is the phone?

Brand new she just got it

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

We have tried everything but admittedly we aren't very savvy w/the technology. She is moving from an old flip phone to a smart one. And it's outsmarted us so far!

Submitted: 8 months ago.Category: Android Devices
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Answered in 5 minutes by:
10/19/2017
Android Device Expert: Richard, Android Specialist replied 8 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,087
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you

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