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My husband bought this phone at Walmart with the straight…

Customer Question
My husband bought this...

My husband bought this phone at Walmart with the straight talk package and it will not connect to the internet without my phone's hot spot . How can he get his data to work all it is turned on to do so but nothing

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

ZTE zmax champ

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Called straight talk no luck on the issue just bought it last night

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No just want internet please and thank you

Submitted: 6 months ago.Category: Android Devices
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
10/19/2017
Android Device Expert: Richard, Android Specialist replied 6 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 44,600
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you tell me please the error you get when it wont connect?

Please let me know

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Customer reply replied 6 months ago
Something went wrong retry your connection
Android Device Expert: Richard, Android Specialist replied 6 months ago

Thanks

Hold the power button until you see a menu and choose power off.

Then power on and tell me if it then connects

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Customer reply replied 6 months ago
It did not says it is offline.
Android Device Expert: Richard, Android Specialist replied 6 months ago

Can you make calls on the phone?

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Customer reply replied 6 months ago
he can use my different network hotspot to connect but his will not just connect with using his network? We have called them twice and have done online customer help with them, no luck yet please what is next
Android Device Expert: Richard, Android Specialist replied 6 months ago

Did you get a data package with Straighttalk?

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Customer reply replied 6 months ago
12GB
Android Device Expert: Richard, Android Specialist replied 6 months ago

Thanks

Can you click on my link below

https://apn.gishan.net/settings/856_11_straight_talk_apn_settings_for_zte_zmax.php

And follow the settings at the top for Straight talk internet and MMS settings.

Once you have added it and set it as the default, let me know if it then works please.

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Richard
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 44,600
44,600 Satisfied Customers
Experience: Android Systems Specialist

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