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I hope so. I want to pout a SIM card into my Moto e4 but…

Customer Question
I hope so....

I hope so. I want to pout a SIM card into my Moto e4 but can't get the back of the phone off. any suggestions?

Technician's Assistant: How old is the phone?

Just got it

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just tried now. this is the only one. i have to ionterview someone within the hour. i'm a reporter

Submitted: 10 months ago.Category: Android Devices
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Customer reply replied 10 months ago
i CANT GET AN EMAILIIIIIII I'm tryting to put in a SIM CARD
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
Customer reply replied 10 months ago
my number:(###) ###-####
Answered in 2 hours by:
10/6/2017
Android Device Expert: Chris Lindsey, Technician replied 10 months ago
Chris Lindsey
Chris Lindsey, Technician
Category: Android Devices
Satisfied Customers: 370
Experience: IT Technician at Tech Amelia
Verified

Good evening, my name is ***** ***** I am your Professional Electronics Technician Expert.

I apologize about your wait for an answer. This is what I would like for you to first do:

  1. Have the device powered off.
  2. Using the slot (on the back bottom corner), lift and remove the battery cover.
  3. From the notch in lower edge of the battery compartment, lift and remove the battery.
  4. Remove the SIM card. Insert the battery. Align the battery cover with the frame and then gently press to snap the cover into place.

When finished with your question, please rate 5 Stars then click on the Submit Button so I will get credit for helping you or use the 'Reply' option to continue with your question until you have reached an answer. You are always welcomed to follow up with me at any time.

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Android Device Expert: Chris Lindsey, Technician replied 10 months ago

Good evening. I am following up on your question and would love to continue helping you.

I look forward to your reply.

Chris L

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Customer reply replied 10 months ago
I didn't ask about getting the battery out. I asked about the BACK of the phone, so your answer was not relevant. See the question: "...but can't get the back of the phone off."
Customer reply replied 10 months ago
Even if the answer had addressed my question, it would have been a day too late.
Android Device Expert: Chris Lindsey, Technician replied 10 months ago

Thank you for your reply and I apologize about your phone issue.

Are you still needing help with your question?

Ask Your Own Android Devices Question
Customer reply replied 10 months ago
I don't think I should pay for an answer that didn't address my question, Chris
Android Device Expert: Chris Lindsey, Technician replied 10 months ago

Understood. I am checking to see if the problem is still current and if you still need assistance with it.

Ask Your Own Android Devices Question
Customer reply replied 10 months ago
Thank you no.
Android Device Expert: Chris Lindsey, Technician replied 10 months ago

Not a problem. I will go ahead and let customer service know for you and would love to see you back soon.

Have a great evening.

-Chris L

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