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Google locked my phone. Efforts to unlock have been futile.

Customer Question
Google locked my phone...

Google locked my phone. Efforts to unlock have been futile. Message on the phone says this device was reset. Google is asking for a Google account that was perviously synced on this device. Unable to verify.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Droid Turbo 2

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This has been going on for about seven days. Troubleshooting has been tried by the techs at Verizon several times for an hour each time. The store where the phone was acquired has also tried to get into Google--all passwords have been rejected.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

The thing I don't understand is why my computer can't access my email either.

Submitted: 8 months ago.Category: Android Devices
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Answered in 10 minutes by:
10/4/2017
Android Device Expert: Suhasini Velu,
 replied 8 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 626
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

I believe you have a Moto Droid Turbo 2 phone which you are trying to login but it says that the google account cannot be verified Am i right?

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

I will not be able to process a phone call right now.

But if you wish what I can do is I can try to open this question for other experts.

But I think this can be fixed through chat.

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Customer reply replied 8 months ago
Motorola DROID TURBO 2
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Yes, I got it. You can let me know which would be convenient for you.

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Customer reply replied 8 months ago
If you cannot call me, can we continue online/
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Sure, that would be fine.

Can you please once restart the phone one more time.

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Customer reply replied 8 months ago
Online conversation requested, please.
Customer reply replied 8 months ago
When can I expect help????
Android Device Expert: Suhasini Velu,
 replied 8 months ago

In the place where it would request you to type the email try typing some random things.

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

But when we are going to this step this may reset your whole phone wiping all the data you had.

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Customer reply replied 8 months ago
Is the Android Device Expert working on my problem or should I seek other help??
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Hi, I am replying to your questions can you get the messages?

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

Follow this Video link to reset your phone.

https://www.youtube.com/watch?v=oJnOUMrvB_k

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Customer reply replied 8 months ago
I have entered random words on the phone, The response is Enter a valid email or phone number. I will enter cell phone number.
Android Device Expert: Suhasini Velu,
 replied 8 months ago

Please follow the instructions provided in the video and let me know if that works.

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Android Device Expert: Suhasini Velu,
 replied 8 months ago

Hi,did it work?

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Android Device Expert: Joel Kalman, Electrical Engineer replied 8 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 987
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.

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