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I can't get my voice mail. It says I have the wrong

Customer Question
I can't get my...

I can't get my voice mail. It says I have the wrong password. Can I change or get the right password ***** I can get my voicemail?

Technician's Assistant: What's the make/model of your device? How old is it?

Samsung about a year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It was working then I put my number in that was the last 4 numbers of my phone number and it said I had the wrong password.It's been a couple months

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No just want to know how I can get my messages

Submitted: 10 months ago.Category: Android Devices
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Answered in 3 hours by:
10/3/2017
Android Device Expert: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago

I have few questions on this have you tried resetting your voicemail password ***** also could you please let me know the exact model of your Samsung phone.

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Customer reply replied 10 months ago
it won't let me. It is a Galaxy Grand Prime. It just tells to enter password
Customer reply replied 10 months ago
Can you tell me how to change password?
Android Device Expert: Aparna Indresh,
 replied 10 months ago

Sorry, i don't have option to make a phone call but i can assist you via chat if it is okay with you.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago

please refer this link https://www.att.com/devicehowto/tutorial.html#!/interactive/id/interactive_1500002364?make=Samsung&model=SamsungG530A and let me know if this helps.

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