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I own a tracfone samsung galaxy 5, i was playing a game on…

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Second opinion] i own...

Second opinion] i own a tracfone samsung galaxy 5, i was playing a game on my phone last night and as i was exiting the game, my phone screen suddenly went blank and now my phone does nothing. i cannot even get it to reboot. can you help me, please ?

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

Never done this before and it is less that a year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just happened at 11:30 pm last night. i tried pushing the button to get the reboot screen but nothing happens

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

My phone is my only means of communication with my husband in afghanistan, I realy need my phone to work! also, it has never been dropped or damaged in any way

Submitted: 10 months ago.Category: Android Devices
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Answered in 11 hours by:
10/3/2017
Android Device Expert: Rusty Rescue, Technician replied 10 months ago
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 6,138
Experience: Android recovery, app specialist, consulting.
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Android Device Expert: Rusty Rescue, Technician replied 10 months ago

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