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Security error and is now locked down?????? zte maxpro. Z981…

Customer Question
Security error and is...

Security error and is now locked down?????? zte maxpro

Technician's Assistant: What's the make/model of your device? How old is it?

Z981 model / make zte jan 2017

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just happened today

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

The says it has been flashed w/unauthorizedsoftware and is locked

Submitted: 10 months ago.Category: Android Devices
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Answered in 5 minutes by:
10/3/2017
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago
Viet - Android Tech
Category: Android Devices
Satisfied Customers: 41,219
Experience: Troubleshoot Android Devices.
Verified

Hi,
I'm sorry about the issue. Does this issue only occur when you open the Internet on your phone?

Are you still able to make phone calls?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

What's the name of your internet app on your phone, such as Internet, or Chrome, or Browser, etc.?
It looks like you are not there. We can schedule another time.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
No,no,&no puffin
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

Please press and hold the Power on / off button on your phone for about 15 seconds, then turn it back on , then what does it show?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Customer reply replied 10 months ago
No
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

I will help you with written instructions here.

- Please press and hold the Power on / off button on your phone for about 15 seconds, then turn it back on , then what does it show?

Please reply at the box below to continue. Thank you.

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Customer reply replied 10 months ago
anything u can tell m
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

OK. Please press and hold the Power on / off button on your phone for about 15 seconds, then turn it back on , then what does it show?

Please reply at the box below to continue. Thank you.

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Customer reply replied 10 months ago
Cant turn it on or off
Customer reply replied 10 months ago
It wont turn off
Customer reply replied 10 months ago
Security error shows back up
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

Please press and hold at the same time the two buttons Power and Volume Down for up to 10 seconds until the ZTE logo appears, then release, and check.

Please reply at the box below to continue. Thank you.

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Customer reply replied 10 months ago
K it says android recovery page
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

select option reboot,

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Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

Use Volume Down to select option reboot..., then press Power button.

Please reply at the box below to continue. Thank you.

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Customer reply replied 10 months ago
Damn error came back
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

I'm sorry; the phone is corrupted. Is it okay to reset the phone fresh, like brand new?

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Customer reply replied 10 months ago
Yeah thought so ,factory reset, thank you!
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

You're welcome. Please press and hold at the same time the two buttons Power and Volume Down for up to 10 seconds until the ZTE logo appears, then release

, then when you are at the android recovery page, use volume down to select option factory reset/wipe data use volume down to select option Yes, and continue.

Please reply at the box below to continue. Thank you.

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Customer reply replied 10 months ago
Yeah its not taking this time but now we know what to do factory reset or get the hammer
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

What's not taking? Are you able to get the Android recovery screen again?

Please reply at the box below. Thank you.

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Customer reply replied 10 months ago
Recovery screen came on for about a second
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago
  1. Turn off phone.
  2. press and hold the Volume Up and Power buttons until the ZTE logo screen appears, then release.
  3. Press the Volume down button to highlight wipe data/factory reset.
  4. Press the Power button to select.
  5. Press the Volume down button repeatedly until Yes -- delete all user data is highlighted.
  6. Press the Power button to select.
Ask Your Own Android Devices Question
Customer reply replied 10 months ago
Wipe complete butit saysE: Cannot load volume / ztecfg!
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

Sorry. Does that prevent you from using the phone?

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Customer reply replied 10 months ago
Back qt android rfovery page, what now?
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

Can you wipe again?

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Customer reply replied 10 months ago
Same, wiping data...
formatting data
formatting cache...
E: Cannot load volume/ stecfg!
Data wipe comlete.
Android Device Expert: Viet - Android Tech, Technician replied 10 months ago

I'm sorry. I'm not sure about this issue, so let me open it to other experts. Please do not wait; you will get an email when there is a response from another expert. Thank you for your patience.

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Customer reply replied 10 months ago
Ok, thank you
Android Device Expert: Rusty Rescue, Technician replied 10 months ago
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 6,138
Experience: Android recovery, app specialist, consulting.
Verified

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