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I have a kindle fire 8hd 5th generation tablet. I inserted a…

Customer Question
I have a kindle...

I have a kindle fire 8hd 5th generation tablet. I inserted a sd card but the tablet does not recognize that it is there nor can I now remove it. How do I get the tablet to recognize there is a ad card

Technician's Assistant: What's the make/model of your device? How old is it?

As I said it is a Amazon fire 8HD fifth generation tablet about two years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I installed the sd card. I tried following the instruction manual but could not follow it. When I go to settings I do not get anything that says anything about a sd card only that my device is running on low internal power.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

That's it.

Submitted: 8 months ago.Category: Android Devices
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Answered in 4 hours by:
10/3/2017
Android Device Expert: Russell H., Service Tech replied 8 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,617
Experience: 8+ years of professional experience
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Android Device Expert: Russell H., Service Tech replied 8 months ago

I hope that the microSD card was inserted properly, after the manner shown in this diagram:

https://images-na.ssl-images-amazon.com/images/G/01/support_images/GUID-74ABED0D-9337-4032-9F33-8EEE5B52AD5A_en-US.png

To try to remove it,

1. swipe down from the top of the screen and tap on Settings.

2. Tap on Storage.

3. Tap on Safely Remove SD Card, and then tap OK.

4. Open the microSD card cover and gently press on the microSD card to remove it. It should snap outward and then you can grasp it and remove it.

Does that work? and, did you insert the card according to the diagram? if so, it should come out again. And if it proves unreadable and unrecognized by the Kindle, something else is wrong, such as a defective card, or card that's too high-capacity to be read by this Kindle perhaps. Let me know how it goes; I will help further as needed.

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