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My axon 7 zte wont charge anymore. it was great last night…

Customer Question
Hi my axon 7...

Hi my axon 7 zte wont charge anymore. it was great last night and until around 6 am but it stopped charging at some point and wont go past 0% i dont know what happened or how to fix it.. ive had it for since june i think

Technician's Assistant: What's the make/model of your device? How old is it?

Axon 7 mini zte

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

All day now so about 12 hours on the charger, it wont charge.. ive tried plugging it in to different pluggins and restarting my phone.. ive even got the advanced battery calibrator to see if that would help but nothings worked

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Thats about it

Submitted: 10 months ago.Category: Android Devices
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Answered in 7 hours by:
10/2/2017
Android Device Expert: Richard, Android Specialist replied 10 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Is it still turning on? Or it will also not turn on at all now?

Please let me know

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Customer reply replied 10 months ago
no it wont turn on at all.. its not registering being plugged in anymore,,,completely dead
Android Device Expert: Richard, Android Specialist replied 10 months ago

Remove the charger from the device and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the ZTE.

Let me know the results please

Thank you

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Customer reply replied 10 months ago
its only showing the charging battery symbol but not charging
Android Device Expert: Richard, Android Specialist replied 10 months ago

ok, now leave it connected to the charger for20 minutes

then repeat the instructions we just did

Tell me if it then powers on please

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Customer reply replied 10 months ago
no its still not charging
Android Device Expert: Richard, Android Specialist replied 10 months ago

Thanks

It is the internal mainboard that has faulted, this now confirms it

I am really sorry about this and you are going to have to return the device to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

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