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I have a Samsung galaxy tablet and it is acting strange. I…

Customer Question
I have a Samsung...

I have a Samsung galaxy tablet and it is acting strange. I don't know if I bought it from amazon or not and if I have any warranty.

Technician's Assistant: What's the make/model of your device? How old is it?

I don't know either. i think its about 2 or 2 and a half years. is there any way to look it up

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Nothing really. it wont hold a charge and shuts down apps and says its overheating. about 2 weeks

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

Like??

Submitted: 10 months ago.Category: Android Devices
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Answered in 1 hour by:
10/2/2017
Android Device Expert: Randy Boman, Technician replied 10 months ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,551
Experience: Android Tech
Verified
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, continue holding down for the full 40 seconds even if it powers off, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
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Android Device Expert: Randy Boman, Technician replied 10 months ago

did that work for you?

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