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HAVING DIFFICULT TIME GETTING STARTED ON MY NEW PHONE. 2…

Customer Question
HAVING DIFFICULT TIME GETTING...

HAVING DIFFICULT TIME GETTING STARTED ON MY NEW PHONE

Technician's Assistant: How old is the phone?

2 WEEKS

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

HAVE MESSAGE THAT I HAVE A VOICE MAIL MESSAGE WHEN THIS IS NOT THE CASE. IT APPEARS ON MY PHONE AUTOMATICALLY. WOULD LIKE TO NOT USE MESSAGE RECORDER BUT ON MY SERVICE WITH RODGERS. ALSO AM I SUPPOSED TO ENTER PASSWORD, ETC?

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

YES. DO NOT KNOW WHAT I AM DOING. DIRECTIONS ARE CONFUSING TO START THIS SYSTEM

Submitted: 10 months ago.Category: Android Devices
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Answered in 2 hours by:
10/1/2017
Android Device Expert: Greg A., Engineer replied 10 months ago
Greg A.
Greg A., Engineer
Category: Android Devices
Satisfied Customers: 9,778
Experience: Engineer / Consultant
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (model should start with KX-TG).

2) What landline phone service provider (phone company) you have for this phone line?

3) Can you do a quick TEST for me? That TEST is to pick up any handset - while NOT on a call - press the TALK (or SP-PHONE) button, and QUICKLY LISTEN for a dial tone. Please let me know if you hear ANYTHING BEFORE the STEADY dial tone - such as a few beeps or pulsed dial tones.

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

(im)

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Android Device Expert: Greg A., Engineer replied 10 months ago

Hi again,

I see it has been a few days and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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