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Forgot password, and haven't backed up in a while. panic…

Customer Question
Forgot password, and haven't...

Forgot password, and haven't backed up in a while. panic mode as don't want to reset. galaxy s7. can you help?

Technician's Assistant: What's the make/model of your device? How old is it?

About a year old. Samsung galaxy s7

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Not much to troubleshoot, I just forgot my passcode and am locked out of my phone

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That's it. just hoping for some help before I wipe it

Submitted: 10 months ago.Category: Android Devices
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Answered in 1 day by:
10/2/2017
Android Device Expert: Richard, Android Specialist replied 10 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do.

Power off your device.
Wait for a few seconds while your phone is shutting down.
Press and hold the Power, Volume Up and Home buttons simultaneously to get into Recovery mode. (read: how to get into Galaxy S7 or S7 edge recovery mode)
Use Volume keys to navigate and Power button to select an option in Recovery mode.
Once in, from the main menu, using Power key, select wipe data factory reset.
If you want to clear app data cache too, choose wipe cache partition. Clearing cache often fixes various software related issues.
When done, go back to main recovery menu.
Select reboot system now

The device will restart.

You can then set it up again.

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
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Experience: Android Systems Specialist

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