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My aunts ZTE phone is hanging up right after dialing. Can…

Customer Question
My aunts ZTE phone...

My aunts ZTE phone is hanging up right after dialing. Can you help?

Technician's Assistant: How old is the phone?

1 month

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

1 day. It wasn't working because it was on airplane mode. That was fixed, and this problem started

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Thats all

Submitted: 10 months ago.Category: Android Devices
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
10/2/2017
Android Device Expert: Richard, Android Specialist replied 10 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the phone and use it.

Let me know the results please

Thank you

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