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My phone accepts text messages and calls at home on my home…

Customer Question
Hi, my phone accepts...

Hi, my phone accepts text messages and calls at home on my home wifi but when I'm outside the range of my home wifi, such as when I'm anywhere but home, I cant get any calls or text messages because it says mobile networks are out of service? I cant make calls or text messages when I'm outside my home wifi range. can you possibly help me please?? thank you!

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Its a Samsung galaxy s8 phone

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Been going on for a about a week now. tried taking out the sim card and reinserting it after a few seconds. ive also tried to power my phone off for aliitle while and then restarting it.

Submitted: 10 months ago.Category: Android Devices
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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 10 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
9/28/2017
Android Device Expert: Richard, Android Specialist replied 10 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you swipe the Status bar down then navigate: Settings icon > Menu icon > View as standard list.

From a Home screen, touch and swipe up or down to display all apps.

From a Home screen, navigate: Settings > Data usage .

Tap the Mobile data switch to turn on

Tell me if it then works

Let me know the results please

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