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My new phone will not let me access Play Store, without a…

Customer Question
My new phone will...

My new phone will not let me access Play Store, without a password. I know my Google password ***** do not see anywhere on the phone where I can submit.

Technician's Assistant: How old is the phone?

It is the newest Samsung

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

As long as I have owned the phone. I could find no troubleshooting other than this chat.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, thank you

Submitted: 10 months ago.Category: Android Devices
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Answered in 20 minutes by:
9/27/2017
Android Device Expert: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 10 months ago

Hi Mary.

Thank you for your patience.

I see you have a Samsung phone in which you are not able to access your play store. And it's asking you for your password ***** I right?

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