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I have a new Kindle Samsung Tab 4. My old Tab 3 Is not

Customer Question
I have a new...

I have a new Kindle Samsung Tab 4. My old Tab 3 Is not working correctly so my hubby got me a new one for my birthday. I cannot get my books from Read Cheaply.com or Book Bub.com which are coming from Amazon. I have selected several books in the past two weeks and for some reason they did not come through until Saturday. When I would order a book I would get a copy of the order sent to my gmail account but that has not been happening either. I have checked and double checked how my tablet is connected to the Internet and cannot find any problem. Can you tell me what the problem could be.

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Samsung Tab E As far as I know it is not very old. I just purchased it from Best Buy.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going o n for a couple of weeks. I have checked my setup and having followed the instructions that came with it and not finding anything wrong I drove up to Best But to ask for help. The gentleman told me that he could not help me - It was an Amazon problem.

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No, that is it. I have been very happy with my old reader but Ithink I have just worn it out.

Submitted: 10 months ago.Category: Android Devices
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Answered in 35 minutes by:
9/27/2017
Android Device Expert: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello, My name is***** will help you on this issue.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago

Have you transferred your kindle books to your Samsung Tab 4?

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