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I set up my new Samsung Galaxy 8 Note with recognition. But…

Customer Question
Hello. I set up...

Hello. I set up my new Samsung Galaxy 8 Note with facial recognition. But it tells me to enter my PIN before allowing me to turn on. I do not have a pin. Can I reset and start over? How do I determine my PIN?

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

Sorry. I am talking about my phone. I contacted the wrong area.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Hello. I have the new Samsung Galaxy 8 Note. I originally set it up with facial recognition. But now when I power up, it asks for my PIN which I do not have or do not remember establishing. Is there a way to simply reset and begin again?

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

That is all

Submitted: 10 months ago.Category: Android Devices
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Answered in 5 minutes by:
9/27/2017
Android Device Expert: Answers by Eric, Developer replied 10 months ago
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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Good morning! Just to clarify, you never set a PIN up, correct?

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