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Have an HTC one (M8) and somehow Iv'e turned on Boomsound…

Customer Question
Have an HTC one...

Have an HTC one (M8) and somehow Iv'e turned on Boomsound and can't turn it off. Have tried going to setting > boomsound but the selection isn't available. Have tried plugging in headphone and turned off boomsound but immediately I disconnect headphone boomsound is stil switched on. What's the solution?

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

It's an android phone?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Today accidentally turned on boomsound and now can't turn it off. Have gone to settings but the function Boomsound does not appear. Have plugged in headphones, turned off boomsound but immediately you disconnect the headphones boomsound is still switched on

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

With boomsound on, unable to scroll down to further screen options

Submitted: 10 months ago.Category: Android Devices
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Answered in 5 hours by:
9/27/2017
Android Device Expert: Suhasini Velu,
 replied 10 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

I apologize for the delayed response.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello, My name is ***** ***** will help you on this issue.

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Android Device Expert: Aparna Indresh,
 replied 10 months ago

Have you tried restarting your phone?

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