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I was trying to archive some of my books, my first time, and…

Customer Question
I was trying to...

I was trying to archive some of my books, my first time, and now I have really messed up! I had marked 5 books to archive and now when I go to library those five have checkmarks beside them and all the rest are not showing as downloaded anymore. I also can not pull up the current book I'm reading, Sycamore Row. Help!!!

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire, registered to me - Penny Schultz.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It a Kindle Fire HD 8 5th generation. Registered to me Penny Schultz

Submitted: 10 months ago.Category: Android Devices
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Answered in 3 hours by:
9/26/2017
Android Device Expert: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,228
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 10 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Android Device Expert: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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