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I have a galaxy note 5 that I dropped it screen is black i…

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I have a galaxy note...
I have a galaxy note 5 that I dropped it screen is black i dont know its just screen or isnt turning on. is there a way to get my stuff that i have on phone or all the stuff I had on phone a lost
Submitted: 10 months ago.Category: Android Devices
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Answered in 2 hours by:
9/24/2017
Android Device Expert: Josh, Technician replied 10 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,264
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 10 months ago

If the phone was not backed up then you would need to repair the phone locally first so that it powers on then you can back it up otherwise the data would be lost.

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Android Device Expert: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 10 months ago
How do I know if it was backed up
Android Device Expert: Josh, Technician replied 10 months ago

Click here: https://www.google.com/drive/

Sign into your Google account to see what is backed up

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Android Device Expert: Josh, Technician replied 10 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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