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My Samsung j-1 won't charge, I have it plugged into a

Customer Question
My Samsung j-1 won't...

My Samsung j-1 won't charge, I have it plugged into a Samsung adapter. power is at 25%.

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

1 year old May 2016, bought it from you in Menifee. not dine this before. adapter is newer too

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

All day today. I plugged it into another Samsung adapter and tried different wall sockets as well as my computer. Can I take it to store tomorrow and will I lose any data since it will run out soon.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Can't think of anything. sorry Im" a bit handicapped , a senior

Submitted: 10 months ago.Category: Android Devices
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Answered in 2 hours by:
9/24/2017
Android Device Expert: Michael Hannigan, Developer replied 10 months ago
Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics. Android Expert.
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Android Device Expert: Michael Hannigan, Developer replied 10 months ago

The situation for your phone is hopeful. It is common for these batteries to fail after being used for some time. In fact, it's a common characteristic of rechargeable batteries in general. All you will need is a replacement battery which is only about $6. Here is a link to one:

http://www.batterymonster.com/category/findercategorylist.aspx?category_id=37401&search_term=Samsung+SM-G730VMBAVZW+%5ecell_phone_replacement_battery%5e&filter_category_id=37401&cid=137794&chid=4272&gclid=CjwKCAjwjJjOBRBVEiwAfvnvBGhIUkuuISGLEHKVSdEVAdd3fB4d6Lc85OACDXBSzBOp7lfWEG42nBoClIgQAvD_BwE

As long as you get that battery, though, it doesn't matter where you buy it.

Please let me know if you have any questions.

Please remember to click the 5 star rating and submit before leaving. Thank you!

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Android Device Expert: Michael Hannigan, Developer replied 10 months ago

Sorry... about $9 for the single battery.

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Android Device Expert: Michael Hannigan, Developer replied 10 months ago

Have I answered your question or do you need additional information?

Please remember to click the 5 star rating and submit. It's very important. Thank you.

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