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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20221
Experience:  Android technician
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My wifes Samsung Galaxy Centura will no longer receive or

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My wifes Samsung Galaxy Centura will no longer receive or send text messages. It was working fine before Hurricane Irma but no longer will text?Dave Kaplan
Customer: replied 29 days ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 29 days ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 29 days ago.
Secure remote assistance is requested just need to set a time and date for it to happen.Dave Kaplan

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Hi Dave,

Are you able to call without any issues?

Customer: replied 29 days ago.
Customer: replied 29 days ago.
what is my next step the phone functions all work except the I.M. function.

Have you tried calling your cell phone carrier to see if there is an issue with your account?

Customer: replied 29 days ago.
My wifes account has over 1,000 text minutes available.

Yes, I understand but have you tried calling your cell phone carrier to see if there is an issue with your account?

Customer: replied 29 days ago.
No I have not contacted them is that what you recommend?

Yes, that is what I recommend as the first step

Customer: replied 29 days ago.
I will contact them and if there are no issues with the account then should I message you?

Yes, please

Customer: replied 29 days ago.
Will do.

Thank you

Customer: replied 28 days ago.
You were correct even though the "my account" app on her phone showed text minutes remaining that was wrong so I added text minutes and everything is good now, so thank you! Dave Kaplan

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh and other Android Devices Specialists are ready to help you
Customer: replied 24 days ago.
I did rate you and I have no more questions.