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My wifes Samsung Galaxy Centura will no longer receive or…

My wifes Samsung Galaxy Centura...
My wifes Samsung Galaxy Centura will no longer receive or send text messages. It was working fine before Hurricane Irma but no longer will text?Dave Kaplan
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 9 months ago
Secure remote assistance is requested just need to set a time and date for it to happen.Dave Kaplan
Answered in 1 day by:
9/22/2017
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,933
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Hi Dave,

Are you able to call without any issues?

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Customer reply replied 9 months ago
what is my next step the phone functions all work except the I.M. function.

Have you tried calling your cell phone carrier to see if there is an issue with your account?

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Customer reply replied 9 months ago
My wifes account has over 1,000 text minutes available.

Yes, I understand but have you tried calling your cell phone carrier to see if there is an issue with your account?

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Customer reply replied 9 months ago
No I have not contacted them is that what you recommend?

Yes, that is what I recommend as the first step

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Customer reply replied 9 months ago
I will contact them and if there are no issues with the account then should I message you?

Yes, please

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Customer reply replied 9 months ago
Will do.

Thank you

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Customer reply replied 9 months ago
You were correct even though the "my account" app on her phone showed text minutes remaining that was wrong so I added text minutes and everything is good now, so thank you! Dave Kaplan

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,933
Experience: Android technician
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Customer reply replied 9 months ago
I did rate you and I have no more questions.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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