Android Questions? Ask Android Device Experts for Answers ASAP
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Have you tried a factory reset?
To determine if it is a software issue with the phone or an issue with your cell provider, you will need to perform a factory reset.
You can back it up first.
Take a look here: https://support.t-mobile.com/docs/DOC-34239
Please perform the factory reset and let me know if it continues
Take your time
Please try the app steps again
Correct -- The word "Apps" is not an option.
Please follow the steps carefully.
Do you see Settings then Backup and Reset?
There is a toggle for Back up my data switch
Okay, let me know how it goes.
Do you still have the issue?
I am not sure why it happened since I was not able to see the issue originally but I am glad to hear it is fixed!
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