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I had my contacts on Samsung 5 transferred over to Samsung 8…

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Hi I had my contacts...
Hi I had my contacts on Samsung 5 transferred over to Samsung 8 by Verizon (I've since switch to ATT). Anyway some contacts that were there I though were gone. But then I go to 'create contact' and type in the name and his 'update contact' and it appears. But if I hit 'save' it doesn't show in my regular contact list like it used to. Any ideas? Very very annoying...thanks!
Submitted: 9 months ago.Category: Android Devices
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Answered in 7 minutes by:
9/21/2017
Android Device Expert: Answers by Eric, Developer replied 9 months ago
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 5,168
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.
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Android Device Expert: Answers by Eric, Developer replied 9 months ago

This is actually quite common, as when they transfer contacts they never seem to do it properly... Which app are you using to view your contacts? Also, if you go to http://contacts.google.com do you see those "missing" contacts there?

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Customer reply replied 9 months ago
It's empty under 'contacts'...!
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Sorry, you replied back last night at a point I was already offline. To clarify your response, it is empty on the contacts.google.com site? Are you sure you are signed in with the same account that is signed in on your phone?

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Customer reply replied 8 months ago
not sure of anything but it said my name like 'welcome Steve'
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Do you know how to check what google account is on your phone?

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Customer reply replied 8 months ago
No, sorry. Do you know?
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Sorry, you replied last night when I was already offline. Give me just a moment and I will type out the instructions. Then, make sure you check that specific account at http://contacts.google.com

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Android Device Expert: Answers by Eric, Developer replied 8 months ago
  1. Swipe down from the top of the screen to open the notification drawer
  2. Tap the gear(settings) icon at the top
  3. Scroll down and tap on Cloud and Accounts
  4. Tap on Accounts
  5. Tap on Google
  6. Now at the top it will tell you your Google account.
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Customer reply replied 8 months ago
ok i found it
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Is that the same Google account you logged in with on your PC? If not, log in with that account and then go to contacts.google.com

Make sure when the page loads, that it is the same Google account by hovering over your profile image in the top right.

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Android Device Expert: Answers by Eric, Developer replied 8 months ago

Ok, that means the contacts were not backed up to your Google account (which is actually where you want them to back up). Would you mind running a remote session with me on your phone? TeamViewer and Samsung put out an app for remote support. You can download it on the Play Store, and then I can remote into your phone the same way I would onto your PC to troubleshoot. I should be able to locate where the contacts are stored, and also get them to back up to your Google account.

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Customer reply replied 8 months ago
downloading now
Customer reply replied 8 months ago
how certain are you that you can find the contacts?
Android Device Expert: Answers by Eric, Developer replied 8 months ago

I won't be sure until I get in there, but if there is any chance at all, I can find them. Secondly, I am out of my house/office right now, I won't be back for an hour or two, can we schedule this for this evening, or a time of your choice after?

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Customer reply replied 8 months ago
sure i'll be at the gym so I'll try to touch base prob. in 3-4 hours or so. If we don't connect we can another time. Thanks for your responses!
Android Device Expert: Answers by Eric, Developer replied 8 months ago

No problem! We will get this sorted out for you ASAP.

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Customer reply replied 8 months ago
you're awesome thanks. I have some contacts so something must have been back up somewhere?...I don't get it..ok, talk to you later!
Android Device Expert: Answers by Eric, Developer replied 8 months ago

It's honestly, just about seeing where they are, and what the apps are looking at as far as locations. If they "magically" show up sometimes, then they are definitely there, it is just a matter of getting them where they should be and then helping you get them backed up like they should be.

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Customer reply replied 8 months ago
cool
Android Device Expert: Answers by Eric, Developer replied 8 months ago

No need to reply to this.

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Android Device Expert: Answers by Eric, Developer replied 8 months ago

After I post the new set of instructions, if you have ANY issues with it.. let me know. In the meantime, uninstall or reset Tbird so it has no accounts and no data.

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Android Device Expert: Answers by Eric, Developer replied 8 months ago

From our interactions, I can see you are not a tech-inept person, so I do not need to overly simplify my instructions. I am about to type out a few steps without going into much detail, if you have ANY issues with them, let me know.

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Android Device Expert: Answers by Eric, Developer replied 8 months ago
  1. Go create a new and after this useless Gmail/Google account... you won't ever use it again.
  2. Now, in your OLD TBird installation, add that Gmail account
  3. Under the Gmail account, add the same titled folders of the folders you want to move.
  4. "Highlight all" in each folder in your Tbird account, and drag and drop them into the corresponding folder in the new Gmail account.... basically, we're copying all your old email folders into the new Gmail account.
  5. Once you have all that done...
  6. In your new Tbird installation, add the same Gmail account
  7. Now, drag and drop each folder from the Gmail account, into the TBird account..,
  8. This will copy all the messages over. You can do the same with Contacts folders.
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Android Device Expert: Answers by Eric, Developer replied 8 months ago

Please take two seconds to rate my service before you leave today at the top of this page. Remember it is my service you are rating and nothing else. If you feel my service has been anything but excellent, or you have follow up questions, please let me know before rating :)

Bookmark this link to ask me questions directly in the future: http://bit.ly/AnswersByEric

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Android Device Expert: Answers by Eric, Developer replied 8 months ago

My apologies, these were in response to a different question..

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Customer reply replied 8 months ago
i'm home now..there's no way I could follow those instructions, ha.
I have the app installed on the phone. I can tip you the $20 or whatever if you fix it.
Deal? How long might it take?
Android Device Expert: Answers by Eric, Developer replied 8 months ago

I'm not working right now, what time do you want to do it tomorrow, EST?

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Customer reply replied 8 months ago
tomorrow's a full day...how much time might you need if things go at a so-so pace..i..e not perfect, not horrible
Customer reply replied 8 months ago
could prob. do 930 EST
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Any time you are ready today, just let me know.

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Customer reply replied 8 months ago
i'm around now if you're around
Android Device Expert: Answers by Eric, Developer replied 8 months ago

You always seem to reply back right after I have finished for the day :)

It is 7:21AM EST. I will be online to work at 8AM, and I am free up until around 4PM.

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Customer reply replied 8 months ago
Hi Eric...I've been traveling but I'm interested in getting my contacts taken care of...calls come in and the 1 isn't recognized and the calls say they're from Belgium and Indonesia..that's one problem..the other is as we've been discussing...contacts are hidden until I do 'create contact'...i have TeamViewer installed on my Samsung 8...I'd be available tomorrow sometime after 8 am PST..thanks
Android Device Expert: Answers by Eric, Developer replied 8 months ago

Alright, no problem! If you don't mind going ahead and rating the service I previously provided to you(top of the page), we can go ahead and set it up for tomorrow. I have an appointment with a client at 8AM your time(11AM mine), but I can do it around 9:30-10AM your time if you like?

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