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Play store app on new Alcatel Onetouch Tracfone is

Customer Question
Play store app on...

Play store app on new Alcatel Onetouch Tracfone is inoperable, error 492 - will not download

Technician's Assistant: What's the make/model of your device? How old is it?

Alcatel Onetouch Sonic android smartphone. I just purchased 2 weeks ago, not sure of age.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days I have been troubleshooting, since activated. Clearing cache and data in Google Play Store, Play Services and Services Framework and reset.

Submitted: 11 months ago.Category: Android Devices
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Answered in 5 minutes by:
9/21/2017
Android Device Expert: Richard, Android Specialist replied 11 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Are you connecting the phone via wifi or the mobile network?

Please let me know

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Customer reply replied 11 months ago
Connecting via wi fi.
Android Device Expert: Richard, Android Specialist replied 11 months ago

ok, if you try via the mobile network, so turn off wifi, does it then open?

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Customer reply replied 11 months ago
I am willing to pay $25 to fix NEW phone, not an additional $20. Would that create a problem?
Android Device Expert: Richard, Android Specialist replied 11 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last question I sent you please

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Customer reply replied 11 months ago
Sure for only $25 payment, I will engage in call.
Android Device Expert: Richard, Android Specialist replied 11 months ago

You're payment for the call failed, so we need to continue here

if you try via the mobile network, so turn off wifi, does it then open?

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