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I have a Galaxy S4 that locks up once in a while. Recently,

Customer Question
the flash lights up and...
I have a Galaxy S4 that locks up once in a while. Recently, the flash lights up and stays on, and when I access camera app, there is an error message. I can usually resolve this by opening case and pulling battery, then powering up. This time, when the phone powered up, it went to the red Verizon logo, and froze there. Nothing I do will allow me to use the phone. I can only pull battery, and reboot, but it freezes at the Verizon logo screen. I've attached a pic.
Submitted: 10 months ago.Category: Android Devices
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Answered in 4 hours by:
9/21/2017
Android Device Expert: Aparna Indresh,
 replied 10 months ago
Aparna Indresh
Category: Android Devices
Satisfied Customers: 529
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Android Device Expert: Aparna Indresh,
 replied 10 months ago

Could you please let me know since how long you have had this issue.

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Customer reply replied 10 months ago
The problem occurred about one month ago, but it was temporary. I removed the battery, rechecked the SIM & memory cards, then powered it up, and it was fine. this latest occurence happened on the 20th, and no matter what I do, it will not go beyond the "verizon" red screen.
Android Device Expert: Aparna Indresh,
 replied 10 months ago

I understand your concern is that fine with you if we can do the factory reset of your phone just let me know i will provide you the steps how to do it.

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