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My brother responded to a message to add several apps that…

Customer Question
My brother responded to...

My brother responded to a message to add several apps that eliminate viruses. Now my phone gets constant messages about more viruses. I want to delete all of theses. My phone is a Samsung Galaxy Grand Ptime.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Samsung Galaxy Grand Prime

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

4 dsys. No troubleshooting till I hear from u

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No thanks

Submitted: 11 months ago.Category: Android Devices
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Answered in 1 hour by:
9/20/2017
Android Device Expert: Karthik, Hardware Engineer replied 11 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Karthik, Hardware Engineer replied 11 months ago

You don't have to worry about this problem, I will provide you the answer for your question

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Android Device Expert: Karthik, Hardware Engineer replied 11 months ago

Before we proceed further, I would like to ask you few question about this problem. Have you installed any application from the playstore or from the browser(Google chrome) recently?

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Customer reply replied 11 months ago
zThanks for your tesponse. I figured out how to correct my problem. God bless!
Android Device Expert: Karthik, Hardware Engineer replied 10 months ago

That sound great and I am glad to hear that. If you have any other concern or else if you face any technical issue, We will be available to help you. Please do rate my service which you had with me and it will definitively help me to improve my service.

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