Android Questions? Ask Android Device Experts for Answers ASAP
Hello and welcome.
My name is***** will be assisting you today.
So to clarify from within your Gmail account, security you do see the IP adress of the unknown source?
Are you able to remove it from there?
Waiting for your reply,
From within your Gmail account, you can unauthorise that device (or IP)
Are you able to do this?
You already unautorised that device and it still comes back as being used, correct?
I understand, I see you are from the Netherlands, I am from the Netherlands too.
We can go on in dutch if you want.
Have you tried resetting your HTC, so you have a fresh start and the malware is removed.
Have you changed your FB, Linkedin and gmail account password?
On which version of Android is your HTC?
Have you maybe authorised another account for example for your Google account?
I do see there is a newer version of your Android, have you tried updating the HTC?
Please let me know how this goes.
This is the latest version of Android for your HTC.
Did you see the authorised account still in your Google account?
you have also checked your Facebook and linked in?
From within your Google account you can remove this device.
It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.
Was the samsung G-900F a old phone from you?
Have ever logged in on that phone with your Google account?