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This is my second phone,an Galaxy Sky Android It is 4 weeks…

Customer Question
This is my second...

This is my second phone,an Galaxy Sky Android It is 4 weeks old. I only get a picture on the top fourth of the screen. Cant answer class cant turn phone off

Technician's Assistant: How old is the phone?

4 weeks

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

3 days and it will not respond to anything

Submitted: 11 months ago.Category: Android Devices
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Answered in 29 minutes by:
9/19/2017
Android Device Expert: Suhasini Velu,
 replied 11 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
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Android Device Expert: Suhasini Velu,
 replied 11 months ago

SO, I believe you have a Galaxy Sky Android which is 4 weeks old and you cannot answer calls or turn off the phone am I correct?

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