Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My 3rd kindle does not respond to turning pages. About a…

Customer Question
My 3rd kindle does...

My 3rd kindle does not respond to turning pages.

Technician's Assistant: What's the make/model of your device? How old is it?

About a year old. It's a voyage.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Over a month. I can't really try anything because it doesn't respond. I'm 80 years old and these things don't come to me quickly any more.

Submitted: 11 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 5 minutes by:
9/18/2017
Android Device Expert: Nathan, Engineer replied 11 months ago
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 31,399
Experience: Android phone and tablet expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own Android Devices Question
Android Device Expert: Nathan, Engineer replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 31,399
31,399 Satisfied Customers
Experience: Android phone and tablet expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I have 4 kindles. I have advanced Parkinson's and chronic
I have 4 kindles. I have advanced Parkinson's and chronic Lyme, and a whole host of crap that goes under MAST Cell Activation Syndrome,e. Now my eye doc says I'm beginning to develop cataracts and pos… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
How do i trans.my accts from computer to kindle fire. I ,t
how do i trans.my accts from computer to kindle fire … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
Well about a week ago I noticed a month, date and year of
Well about a week ago I noticed a month, date and year of 2-28-2016 turn up on the screen next to the person's name I talk to. … read more
Harry
Harry
2,174 satisfied customers
I can't open my paperwhite kindle. It is charged but will
I can't open my paperwhite kindle. It is charged but will not open when I swipe. I have used it to read two books, so I know how it is supposed to work. Thanks, *****: What's the make/model of your de… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
My Kindle Fire lost all my books I have bought.not read,
My Kindle Fire lost all my books I have bought.not read, over the last 8 months. What do I do ? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have two Voyager 3 tablets and both of them will not load
I have two Voyager 3 tablets and both of them will not load up and start. What can I do to fix this issue? … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,399 satisfied customers
I was just wondering what to do if a Kindle Voyage won't
Hello :), I was just wondering what to do if a Kindle Voyage won't switch on ? … read more
info tech
info tech
Self Employed
Vocational, Technical or Trade Scho
345 satisfied customers
One of our kindle fires stopped taking a charge. The
one of our kindle fires stopped taking a charge. The charging cable I have works when charging other kindles. I did notice that the cable is loose when plugged into the kindle that will not charge … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,399 satisfied customers
I have a kindle fire that is 3 years old, it won't charge,
I have a kindle fire that is 3 years old, it won't charge … read more
Benjamin Larson
Benjamin Larson
Software Development Engineer
Bachelor
43 satisfied customers
My Kindle Voyager will not respond to my swipe. Voyage about
Started yesterday. I tried holding the power button down but no response. I made sure it is charged; I get a window with 3 choices and I select "restart" but no response. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have Meet'm which is a 3rd party app that connects with
I have Meet'm which is a 3rd party app that connects with Grindr since Grindr does have an app for Windows phones. Around a month ago grindr added extra security so Meet'm could no longer connect with… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My mum's kindle won't connect to my WiFi or my Hotspot. Even
My mum's kindle won't connect to my WiFi or my Hotspot. Even brought it into work and it won't connect to that WiFi either. Battery is full … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I can't get my kindle to show up on my computer as a storage
I can't get my kindle to show up on my computer as a storage device I have a lot of books that I did not buy from Amazon that I would like to transfer to my new kindle … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
Just tried a factory reset on a Galaxy Fame and have a
Just tried a factory reset on a Galaxy Fame and have a picture on the screen of a robot lying on its back with a front hatch open - this doesn't look good - what should I do … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I've had my kindle for three years. Yesterday I turned it
I've had my kindle for three years. Yesterday I turned it on and the screen was half greyed out. Nothing I tried restored the screen. HELP!… read more
Steve
Steve
Chief Engineer
9 satisfied customers
TURNED MY KINDLE ON AND SCREEN WENT BLUE AND I CANT DO ANYTHING
TURNED MY KINDLE ON AND SCREEN WENT BLUE AND I CANT DO ANYTHING WITH IT. I can't turn it off… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
Hi there! I just caught my 12 years old daugther trying to
Hi there! I just caught my 12 years old daugther trying to root my kindle fire... I immidiately search the forum where she was for unrooting it and doing a factory reset. I tought I succeded...but now… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Good morning, I received a Kindle for Christmas and since
Good morning, I received a Kindle for Christmas and since then have had multiple instances where I have a battery life of at least 1/2 or more, my Kindle seems to freeze or become excessively slow. Th… read more
Cris
Cris
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x