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I somehow got voice assistant turned on and could not shut…

Customer Question
I somehow got...

I somehow got voice assistant turned on and could not shut it off I restarted my s6 and it came up with enter my password ***** I could not remember the password ***** I went onlinexpensive and changed my password ***** it will not accept it. I cannot use a swipe or my fingerprint as it won't let you. CAN U HELP ME

Technician's Assistant: What's the make and model of your tv, and has turning it on been a problem in the past?

It is my s6 samsung phone

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 3 hours

Submitted: 11 months ago.Category: Android Devices
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Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 11 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 11 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
9/17/2017
Android Device Expert: Ashik, Android Tech replied 11 months ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,444
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

After restart, the phone would ask for password ***** enable finger print.

From what website did you change the password ?

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